De'Longhi Fathers Day Promotion

Frequently Asked Questions

When does the promotion start and end?
The promotion starts July 28, 2017 and ends September 3, 2017.

How long do I have to register a claim? 
You have until the end of the registration period which ends at 11.59pm AEST on September 17, 2017.

How do I register a claim?
You must register online at promotions.delonghi.com.au. We do not accept claims via post or facsimile. No manual claim registrations will be accepted. 

What is the gift/reward? 
Bonus coffee beans.

  • 6 Month Offer includes 1 x 500g bag of coffee beans delivered each month for 6 months, valued at $210 RRP per purchase of a participating product. Participating Product refers to De’Longhi coffee machine models: EABI6600, ECAM65075MS. The Participating Products are subject to stock availability.
  • 3 Month Offer includes 1 x 500g bag of coffee beans delivered each month for 3 months, valued at $105 RRP per purchase of a participating product. Participating Product refers to De’Longhi coffee machine models: ECAM65055MS, ESAM6900M, ETAM36365M, ECAM28465M, ECAM45760B, ECAM45760W, ETAM29660SB, ECAM35075S, ECAM35055W, ECAM35055B, ECAM35015B, ECAM23460S, ECAM23210W, ECAM22110SB, ESAM04110B, EC860M, EC685MPACK. The Participating Products are subject to stock availability.

Will I get to choose which bonus offer I get? 
No. The model you have purchased will decide the bonus offer.

What does purchase mean?
Payment in full of the participating product within the promotional period.

What are the participating products? 
EABI6600, ECAM65075MS, ECAM65055MS, ESAM6900M, ETAM36365M, ECAM28465M, ECAM45760B, ECAM45760W, ETAM29660SB, ECAM35075S, ECAM35055W, ECAM35055B, ECAM35015B, ECAM23460S, ECAM23210W, ECAM22110SB, ESAM04110B, EC860M and EC685MPACK De'Longhi Coffee Machines,

Should I register my claim If I have only paid a deposit on my Participating Product?
No. You should pay for your participating product in full within the promotional period before registering your claim.

How do I provide a copy of my tax invoice?
You must upload a copy of your original tax invoice for the purchase of your participating product when completing the online claim form. We do not accept tax invoices sent via post or facsimile.

Where is the serial number of my participating product located?
The serial number is 19 characters long. For machines with a water tank on the right-hand side, the serial number is located on a sticker on the internal machine when the water tank is removed. For machines with the water tank at the back, the serial number is located on a sticker inside the compartment containing the brewing unit.

What happens if I haven’t paid for my participating product in full but I have registered anyway?
You will be sent a "More Information - Balance Outstanding" email notification and you will have 14 days from the date the email is sent to you to provide us with a paid in full copy of your original tax invoice. If we do not receive a paid in full copy of your original tax invoice (paid in full within the promotional period), your claim will be invalidated.

How do I know if my claim has been approved?
You will be sent an "Approved Claim" email notification to advise you that your claim has been approved.

How do I know if my claim has been invalidated?
You will be sent an "Invalid Claim" email notification to advise you that your claim has been invalidated.

What happens if I do not have an email address?
It is a requirement of entry into the promotion that you supply a valid email address. If you do not have an email address prior to registering your claim in this promotion, you will need to create one.

How long will it take to receive my bonus coffee beans?

All valid claims received and finalised by 11:59pm Australian Eastern Standard Time on August 15, 2017 (including provision of proof of purchase) will commence their subscription offer in September 2017. All valid claims received and finalised by 11:59pm Australian Eastern Standard Time on September 17, 2017 (including provision of proof of purchase) will commence their subscription offer in October 2017.

What do I do if I haven’t received the bonus coffee beans?
Please contact our customer service team via email at support.delonghi@dlg-campaign.com.au and provide your Unique Claim Reference Number when making your enquiry. Ensure that you allow the 12 weeks to expire before making your enquiry.

If I return my participating product to the retailer, will I have to return the bonus coffee beans sent to me? 
Yes. If you have returned your participating product to the retailer and have received an EFT payment, please contact us at support.delonghi@dlg-campaign.com.au to advise as soon as possible. If you have not yet received your bonus coffee beans but have registered your claim online and have returned your participating product, you will still need to contact us at the email address listed above.

Who do I contact for queries regarding the promotion?
You can email support.delonghi@dlg-campaign.com.au or call 1300 205 531.