De'Longhi Freestanding Oven Bonus Raco Roaster with Rack and 7-piece Knife Block Set

Frequently Asked Questions

How long do I have to register a claim?

You have until the end of the registration period which ends at 11.59pm AEST on 29 March 2019.

What is the gift/reward?

Bonus Raco Roaster + Rack with a value of $109.95 RRP or Bonus Raco Roaster + Rack and Raco 7 Piece Magnetic Knife Block with a combined value of $349.90 RRP.

What does purchase mean?

Payment in full of the participating product within the promotional period.

What are the participating products?

1) Bonus Raco Roaster + Rack with a value of $109.95 RRP, redeemable on the retail purchase of a De’Longhi Freestanding Oven models DELF605E, DELF605G, DEF905EX1, DEF905GEG, and DEF905GW1X1. 2) Bonus Raco Roaster + Rack and Raco 7 Piece Magnetic Knife Block with a combined value of $349.90 RRP, redeemable on the retail purchase of De’Longhi Freestanding Oven models DEFP907S, DEFV908BK, DEFV908CR, and DEFV908R.

Should I register my claim If I have only paid a deposit on my Participating Product?

No. You should pay for your participating product in full within the promotional period before registering your claim.

How do I provide a copy of my tax invoice?

You must upload a copy of your original tax invoice for the purchase of your participating product when completing the online claim form. We do not accept tax invoices sent via post or facsimile.

What happens if I haven't paid for my participating product in full but I have registered anyway?

You will be sent a "More Information - Balance Outstanding" email notification and you will have 14 days from the date the email is sent to you to provide us with a paid in full copy of your original tax invoice. If we do not receive a paid in full copy of your original tax invoice (paid in full within the promotional period), your claim will be invalidated.

How do I know if my claim has been approved?

You will be sent an "Approved Claim" email notification to advise you that your claim has been approved.

How do I know if my claim has been invalidated?

You will be sent an "Invalid Claim" email notification to advise you that your claim has been invalidated.

What happens if I do not have an email address?

It is a requirement of entry into the promotion that you supply a valid email address. If you do not have an email address prior to registering your claim in this promotion, you will need to create one.

How long will it take to receive my gift/reward?

The Reward will be dispatched up to 12 weeks from the date of validation.